Patient Financial Services
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Due to technical difficulties online bill pay has been suspended until all problems have been resolved. We are sorry for the inconvenience and are working diligently to restore the service. Please see below for other options in submitting payments to RMC.
Overview of Patient Financial Services
The Regional Medical Center’s (RMC) Patient Account Services staff is here to assist you with your billing and insurance payment questions.
The Regional Medical Center accepts all insurances – none are refused. Our experienced staff helps with filing insurance, Medicare and Medicaid claims and attempts to make the business end of your hospital experience easier for you and your family.
Patient Account Services
Location:
Patient Registration Entrance at the Hospital
3000 St. Matthews Road
Orangeburg, SC 29118
Hours: Monday - Thursday 8:30 am - 4:30 pm
Friday: 8:30 am - 3:00 pm
Phone: 803-395-2257 (Toll Free in S.C. 1-800-476-3377, ext. 2257)
Email: billinginquiry@regmed.com
Patient Billing - as a courtesy to our patients, RMC will file all necessary third-party payor claims once the information has been provided to us. RMC has signed managed care/preferred provider contracts with the following insurance carriers:
- Absolute Total Care
- Aetna
- America’s 1st Choice
- APS Behavioral Health (State Employees)
- BCBS Par Contract Indemnity
- BCBS Medicare Advantage
- BCE Emergis
- Beech Street
- Blue Choice
- Care Improvement Plus Medicare Advantage
- Carolina Care Plan
- Choice Care/Humana
- CIGNA
- Community Care Network
- Companion Benefit Alternatives
- CompCare/Key Risk
- Coventry First Health Leased Network
- Crovel
- Health Mark Corporation PPO
- MedCost
- MultiPlan – AHP/UP & UP
- Premier
- Select Health – Medicaid HMO
- Southcare
- State Employee Health Plan
- Sterling
- TriCare
- United Healthcare
- Wellcare (Unison) – Medicaid HMO
- WellPath Select/Coventry National
- Windsor Health Plan
If you do not see your network here, please call to verify status or inquire about the possibility of adding.
After third-party payment has either been received or denied (see "Insurance Claims" below for more information on denials), RMC will then send you a statement of your payment responsibilities. For your convenience, payments or payment arrangements may be made:
- Online via RMC’s Online Bill Pay service with a debit card or credit card – 24 hours a day, 7 days a week.
- In person with cash, check, debit card or credit card during regular business hours at Patient Account Services located in the Inpatient/Outpatient Entrance at the hospital.
- Via phone with check, debit card or credit card during regular business hours by calling 803-395-2257.
- By mail. Send payment with your statement stub to:
The Regional Medical Center
Attn: Patient Account Services
P.O. Box 1306
Orangeburg, SC 29116
- By financing with a bank loan at a financial institution of your choice.
- Monthly payment options are available.
Charity Care Forgiveness - To determine eligibility, a Financial Assistance Application with required documentation must be completed and delivered to the Regional Medical Center Patient Account Services Office (Patient Registration Entrance) at 3000 St. Matthews Road, Orangeburg, SC 29118, or mailed to RMC’s Patient Account Services Office, P.O. Box 1306, Orangeburg, SC 29116. Those eligible for charity care adjustments will be notified. If you have questions about charity care, please call 803-395-2257 (toll free in S.C. 1-800-476-3377, ext. 2257).
RMC will work with all patients to provide satisfactory payment schedules. If you have questions about payment options, call 803-395-2257 (toll free in S.C. 1-800-476-3377, ext. 2257).
NOTE - If you receive certain tests or procedures during your hospital stay, you will receive multiple bills. For example, a patient could receive bills for services performed by a surgeon, or anesthesiologist and a radiologist (physician who reads X-Rays). Also, if you have surgery that requires pathology services, you will receive a bill for professional interpretation fees from the physician (pathologist) who evaluates the sample. Billing questions for these entities should be addressed to the contact information included in the billing statement.
Insurance Claims - RMC’s Patient Account Services staff work as a patient advocate with insurance companies to ensure claims are processed and paid in a timely manner. Our staff help you weed through the often confusing claims and denial process. RMC is committed to resolving claim issues quickly to help our patients avoid the stress of delayed or unpaid claims. If you have questions about your insurance claim, please call Patient Account Services at 803-395-2257 (toll free in SC 1-800-476-3377, ext. 2257).